FAQs

Returns & refunds

Returns can be made by submitting a return request to hello@thenorthcoal.com. Please send an email with your name, order number and the reason for requesting a return. All items must be unused and in good condition.

Shipping & Taxes

Shipping fees & taxes are subject to geographic location and will be calculated at check out. Tax rate is 13% as per provincial requirements.

Payment

We accept all major credit cards and use a secure system STRIPE to process payments.

Warranties

No warranties will be applied to any purchasable items. If product offers a warranty through the parent company, any applications must be submitted through the parent company.

Wholesale Inquiries

Please contact hello@thenorthcoal.com to discuss wholesale inquiries.

Packaging

Gift wrapping only applies to orders placed from November 1st – December 10th.

Customer Service inquiries

Our customer service team can be contacted from 9AM – 5PM EST Monday to Friday. All requests will be addressed within 24 hours. Contact using the form here.